Terms and Conditions
The following must be made available by the eMerchant on their platform on an ‘About Us’ page:
− Name of organization
− Address of organization
− Contact information (including email address and phone number)
− Qatar Commercial Registration number or equivalent
All products on the website must contain an accurate description that is not in any way misleading and display good quality photographs of the exact individual items on sale.
The price of each product must be displayed in a transparent, consistent and comprehensive format, with a clear breakdown of additional fees (loyalty, delivery, tax, etc) if applicable at each stage of the purchase process.
Delivery Time, Terms and Fees
Delivery times and applicable delivery terms must be clearly displayed anywhere the client is ordering a product. Delivery options, average delivery time and fees must be mentioned on the website’s Terms and Conditions page. Accurate delivery fees must also be clearly displayed on the check out page and exact delivery time displayed once the customer has placed an order.
Payment Terms and Fees
All qualifying eMerchants must list what types of payment they offer and what applicable fees (if any) the eShopper will charged to process the online transaction. They must also clearly display whether there are any restrictions with certain available payment methods and exactly when credit or debit cards will be charged.
The eMerchant must display that the customer has the right to cancel an order, which must be clearly defined within a specific deadline window period. As per Qatari law, deliveries not made within 30 days also entitle customers to a cancellation and full refund.
Return, Refund and Exchange
Each customer must be able to return, exchange or obtain a refund for their order and the eMerchant must provide a clear description of return/refund/exchange policies/terms and the process the customer must follow to do so, when applicable.
Damages and Defects
Every customer must be entitled to a replacement and/or refund in case of product damage or defect. The eMerchant must provide a dedicated section for damages and defects policies (usually within the Terms and Conditions) and a clear process to be followed by the customer.
If applicable, the eMerchant must mention whether the customer is eligible for a warranty upon purchase of a particular product. If so, there must be dedicated section in the platform’s Terms & Conditions for the warranty policy (including time, scope and eligibility) and the applicable process.